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Call Center agent Sample Resume

Alan Brown
00 Green Road
Hyssop, South Dakota 00000
Position desired: Call Center Agent
Objective: Customer Service Management role.
Summary of Qualifications: B.A. Business Studies
Skills: Strong verbal communications,
Good problem solving skills,
Office administration
Team membership
Good interpersonal skills
High volume workload skills
Computer literacy (Windows environment)

10 July 2007 to present, Call Centre Operator, Mainstream Inc. Hyssop, South Dakota.
This position consists of a mix of administrative and call centre duties, usually in rotation on a roster basis.


Meeting high volume KPI performance standards,
Meeting required standards of service,
Administration duties as required
Data entry
Order tracking
Staff training

1 April 2004 to 2 February 2007, Receptionist Inquiries, De Beers Law Offices,Hyssop South Dakota
The position was essentially a secretarial role, with additional administrative duties in a small office environment.


Receptionist duties
Office administration
Data entry
Customer relations
Word processing
Bank reconciliation
Cash book
Inquiries duties
Available upon request.

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