| Personal information | |||||||||||||
| Surname(s) / First name(s) | Worthington, James, Henry | ||||||||||||
| Address(es) | 50 New Road, Cambridge IP23 5RS | ||||||||||||
| Telephone(s) | +44 1234 456 6778 | ||||||||||||
| Fax(es) | +44 2345 345432 | ||||||||||||
| E-mail(s) | [email protected] | ||||||||||||
| Nationality(-ies) | British | ||||||||||||
| Date of birth | 22/08/80 | ||||||||||||
| Gender | Male | ||||||||||||
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| Desired employment / Occupational field | Hardware Consultant | ||||||||||||
| Work experience | |||||||||||||
| Dates | 5 September 2003 to Present | ||||||||||||
| Occupation or position held | Customer Support Engineer | ||||||||||||
| Main activities and responsibilities | Assist customers with problems involving computer hardware, using Analysis software to diagnose and find solutions to customer problems. Some areas I have been involved in include e2e, end user experience and performance, Once I have found a solution I specify the architecture in consultation with customer team and solution managers. | ||||||||||||
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| Name and address of employer | Hardware Support and Consultancy Ltd Unit 59 Horizon Industrial Estate, Colney, nr Cambridge IP33 4SS | ||||||||||||
| Type of business or sector | Identify customers hardware problems and define solutions. | ||||||||||||
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| Education and training | |||||||||||||
| Dates | 2 September 1999 to 3 July 2003 | ||||||||||||
| Title of qualification awarded | B.Sc. in Information Technology and Computing | ||||||||||||
| Principal subjects / occupational skills covered | Fundamentals of Information Technology. Fundamentals of IT. Introduction to Web Authoring using XHTML and CSS. Introduction to Database Technology. Mathematical Methods Foundation. Management Studies - full module. Information Systems Concepts. Computer Systems and Elements of Programming. Information Systems Management, Data management. Software and Programming. E-business. | ||||||||||||
| Name and type of organisation providing education and training | Nuffield University Cambridge | ||||||||||||
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| Personal skills and competences | |||||||||||||
| Mother tongue(s) | English | ||||||||||||
| Other language(s) | German | ||||||||||||
| Self-assessment | Understanding | Speaking | Writing | ||||||||||
| European level | Listening | Reading | Spoken interaction | Spoken production | |||||||||
| English | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | |||
| German | A2 | Beginning User | B2 | Average User | B2 | Average User | A2 | Beginning User | A2 | Beginning User | |||
| Social skills and competences | In my role I have interaction with all levels of customers organisation and I need to be able to relate to their problems in order to provide an acceptable solution | ||||||||||||
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| Organisational skills and competences | I have the responsibility of running the project team and organising the planning, meetings etc. | ||||||||||||
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| Technical skills and competences | I have a knowledge of wireless access, core networks, IP transport, service management and charging, services, customer value propositions and solution descriptions for multi technology. | ||||||||||||
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| Computer skills and competences | I am very experienced in using Office Products, Analysis Software (SCERT) and producing reports. | ||||||||||||
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| Artistic skills and competences | None | ||||||||||||
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| Other skills and competences | I am considered by my friends to be an expert at quiz shows | ||||||||||||
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| Driving licence(s) | Full | ||||||||||||
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| Additional information | References are available. | ||||||||||||
