| Personal information | ||||||||||||||
| Surname(s) / First name(s) | Numme, Ken | |||||||||||||
| Address(es) | Museumstr. 26 Vienna6020Austria | |||||||||||||
| Telephone(s) | Home: +35 000 0000 | Mobile: | +35 000 0000 | |||||||||||
| Fax(es) | +35 000 0000 | |||||||||||||
| E-mail(s) | [email protected] | |||||||||||||
| Nationality(-ies) | Swiss | |||||||||||||
| Date of birth | June 15, 1977 | |||||||||||||
| Gender | Male | |||||||||||||
| Desired employment / Occupational field | Insurance Claims Specialist | |||||||||||||
| Work experience | ||||||||||||||
| Dates | October 1998 - present | |||||||||||||
| Occupation or position held | Head Claims Adjuster | |||||||||||||
| Main activities and responsibilities | Responsible for creating loss reports, confirming coverages, explaining procedures and answering inquiries for adjusting auto claims. Responsible for analyzing information obtained to establish validity of the claim, legal liability, and settlement value. Responsible for Evaluating and negotiating settlement of automobile first and third party physical damage claims within established settlement authority limits. | |||||||||||||
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| Name and address of employer | AG Vienna Insurance Group Zelinkagasse 12 Mezzanin, 1010 Wien, Austria | |||||||||||||
| Type of business or sector | Insurance Adjuster | |||||||||||||
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| Dates | January 1995 - October 1998 | |||||||||||||
| Occupation or position held | Assistant Claims Specialist | |||||||||||||
| Main activities and responsibilities | Provided policy service to members for existing auto and property policies requiring licensure. Created loss reports, confirmed coverage, explained procedures and answered inquiries for adjusting auto claims. Contributed to property and casualty business goals through cross selling and relationship building initiatives. | |||||||||||||
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| Name and address of employer | The Information Management Group Geiselbergstrasse 17-19 A-1110 Wien, Austria | |||||||||||||
| Type of business or sector | Insurance Adjuster | |||||||||||||
| Education and training | ||||||||||||||
| Dates | September 1993 - June 1995 | |||||||||||||
| Title of qualification awarded | Master's Degree Claims Specialist | |||||||||||||
| Principal subjects / occupational skills covered | Principle studies included: Intermediate and Advanced Claims Techniques, Beginning and Advanced Insurance Investigation Dynamics, Loss and Risk Management. Master's Thesis on Advanced Investigation Techniques of Insurance Claims Adjusting. One year internship for course credit at FERRO-Montagetechnik. | |||||||||||||
| Name and type of organisation providing education and training | Reichetseder Certification Studies | |||||||||||||
| Dates | September 1996 - June 1996 | |||||||||||||
| Title of qualification awarded | Bachelor's Degree in Inventory Accounting | |||||||||||||
| Principal subjects / occupational skills covered | Principle studies included: Accounting Principles, Business Management, Business Mathematics, Cost and Inventory Accounting, Finance, Inventory Management, and Profit and Loss Inventory. Secondary studies included ESL Proficiency Skills. | |||||||||||||
| Name and type of organisation providing education and training | Reichetseder Certification Studies | |||||||||||||
| Dates | September 1989 - June 1993 | |||||||||||||
| Title of qualification awarded | Bachelor's Degree Insurance Law | |||||||||||||
| Principal subjects / occupational skills covered | Principle studies included: Business Communication Skills and Management, Economics, and Financial Analysis. Secondary studies included Arts and Humanities Studies, Philosophy, and Socio-Psychology. | |||||||||||||
| Name and type of organisation providing education and training | Thalheim Wels University | |||||||||||||
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| Personal skills and competences | ||||||||||||||
| Mother tongue(s) | German | |||||||||||||
| Other language(s) | ||||||||||||||
| Self-assessment | Understanding | Speaking | Writing | |||||||||||
| European level | Listening | Reading | Spoken interaction | Spoken production | ||||||||||
| English | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | ||||
| Romanian | B2 | Intermediate User | B2 | Intermediate User | B1 | Intermediate User | B2 | Intermediate User | B1 | Intermediate User | ||||
| Social skills and competences | Excellent capabilities for interacting with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. Bi-lingual. Thorough working knowledge of the principles and processes for providing customer and personal services. Excellent verbal and written communication skills to include e-mail and telephone usage. | |||||||||||||
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| Organisational skills and competences | Advanced proficiency with auto claims adjusting and coordinating between claimant and claims settlement department. Excellent ability when it comes to recognizing liability exposures as well as analyzing and answering coverage questions. | |||||||||||||
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| Technical skills and competences | Advanced estimating skills with auto and property damage issues. Over 13 years experience with P&C claims adjusting. | |||||||||||||
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| Computer skills and competences | Computer literate in Windows operating environment. Advanced proficiency level with Microsoft Works Office Suite. Advanced proficiency in basic claims systems with AIC designation. | |||||||||||||
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| Artistic skills and competences | Amateur photography, clay pottery turning, glass blowing, and canvas painting with acrylics and oils. | |||||||||||||
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| Other skills and competences | Possession of valid claims adjuster's license. Strong investigative abilities, superior writing skills, and intermediate proficiency and familiarity with medical codes, terminology, conditions and procedures. Excellent capabilities for detail-oriented work while using sound, critical thinking skills. Over 13 years experience in providing policy service to members for existing auto and property policies requiring licensure. Continual contribution to property and casualty business goals through cross selling and relationship building initiatives. | |||||||||||||
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| Driving licence(s) | Groups A1, B, BE, D1, and D1E | |||||||||||||
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| Additional information | References available upon request. | |||||||||||||
